WARRANTY TERMS
An ‘authorized Swellcraft Boats Jervis Bay dealer’ refers to any dealership that has a formal agreement with Swellcraft Boats Jervis Bay for the sale of new vessels. This warranty is applicable solely to vessels intended for personal use. For vessels purchased for racing or other commercial and/or competitive activities, distinctwarranties apply, as outlined below.
Subject to the terms detailed below, Swellcraft Boats Jervis Bay guarantees that each new vessel is devoid of faulty materials or workmanship. In the event of any such discrepancy, we undertake to replace or repair the faulty part during regular business hours, free of charge, provided the part can be identified by its serial number.
The terms of the Swellcraft Boats Jervis Bay warranty are as follows:
1. The benefits offered by the Swellcraft Boats Jervis Bay Warranty are supplementary to your consumer rights and remedies as per the laws of the country in which the vessel was purchased.
2. New Hull 3 Year Warranty. Swellcraft Boats Jervis Bay warrants the following components to be free from faulty materials or workmanship for a period of three (3) years from the original retail purchase date:
a. Hull/Sealed chambers
b. All welding performed by the manufacturer
c. Stringers, transom, and components welded integrally into the hull
d. Topside (above deck) components performed by the manufacturer
4. New Paint and Powder-coat 2 Year Warranty. Swellcraft Boats Jervis Bay warrants all paintwork and powder-coating to be free from defects for two (2) years from the original retail purchase date. This warranty excludes normal wear and tear resulting from the effects of oxidation and degradation caused by saltwater, fresh water, fuel, electrical currents, and dissimilar metals. It is applicable only to paint and powder-coat applied by the manufacturer and/or their sub-contractors, excluding those applied by suppliers and their parts.
5. Repair or Replace. With the exceptions outlined below, Swellcraft Boats Jervis Bay will repair or, at its discretion, replace any defective part of the vessel as deemed by Swellcraft Boats Jervis Bay during the specified periods above.
6. Exclusion(1) – Third-Party Components. As the manufacturer sources many components externally, these components are subject to their own manufacturer's warranties, which will not be less than 12 months from the original retail purchase date of the vessel. Components usually covered by their own manufacturer's warranty include propulsion motors and drive units, controls, instrumentation and wiring supplied with the motor and/or drive unit, battery, electronic fittings, and painted and powder-coated externally supplied parts.
7. Exclusions(2). This Warranty only applies to products supplied and fitted by Swellcraft Boats Jervis Bay.
8. Exclusions(3). Any modifications or products fitted onto vessels after the original retail purchase date will carry their own warranties, either a product warranty and/or dealership warranty. Please consult your dealership for information regarding the warranty period on any work carried out by them.
9. Exclusion(4). Any modification to the factory-finished vessel by anyone outside of Swellcraft Boats Jervis Bay must be approved by Swellcraft Boats Jervis Bay before execution. Failure to do so may void the warranty outlined in this document.
10. Exclusion(5). The warranty does not apply to defects caused by the negligent or improper use or maintenance of the boat.
11. This warranty is transferable to any number of new owners during the relevant warranty period, with the date of the original retail purchase remaining the start of the warranty period.
12. No employee, retailer, or dealer of Swellcraft Boats Jervis Bay has the authority to add to or alter the terms and conditions of this warranty, and any such alterations made shall not be binding.
SERVICES AND EXCLUSIONS
1. Damage to products that have been repaired or modified and/or resulting from the installation of motors or other accessories fitted, in either case other than by an authorized Swellcraft Boats Jervis Bay service center.
2. Damage to products that have been subject to misuse, negligent use, or accident.
3. Damage to a trailer, or a boat powered or loaded in excess of ratings designated on the capacity-plate affixed to that item.
4. Damage caused to boats by road trailers through improper support or incorrect adjustment.
5. Damage to ancillary equipment supplied by Swellcraft Boats Jervis Bay (e.g., motors, propellers, tanks, controls, batteries, etc.) where the manufacturer's warranty conditions have been breached.
6. Window or windscreen breakage, scratching, or leakage.
7. Upholstery damage due to tearing, abrasion, puncture, or solvents.
8. Damage to items expected to wear through normal use.
VESSELS PURCHASED FOR COMMERCIAL USE
1. All Swellcraft Boats purchased for use in the commercial sector have a six-month warranty period from the date of the original retail purchase, including boats used for fishing charters and water taxis.
2. When a vessel is purchased for commercial use, the Consumer Guarantees Act 1993 does not apply. Apart from this, and for the duration of the warranty (6 months for the hull and 2 years for paintwork instead of 3 years and 2 years, respectively), the warranty terms outlined in this document apply to vessels purchased for commercial use.
HOW TO CLAIM YOUR WARRANTY
1. All products must be delivered to and collected from an authorized Swellcraft Boats dealership at your expense.
2. You must cease using the defective component, or the entire boat as appropriate, and contact an authorised Swellcraft Boats dealership as soon as you become aware of a defect or failure of the component. Continued use could further damage the component in question or the boat itself, rendering the Warranty void.
3. If the product needs to be sent from the dealership to Swellcraft Boats Jervis Bay's head office in Vincentia, NSW for work to be undertaken under the warranty, your authorized Swellcraft Boats dealership will discuss this, along with the associated costs, with you and Swellcraft on a case-by-case basis.
4. Your authorized Swellcraft dealership will assist you in gathering the required information and submitting your claim to us for further review.
